Citrine Crystal Tree

At Kryelet Studios Private Limited, we are committed to delivering your products quickly, safely, and affordably. This policy outlines how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location:

• Standard Shipping (Within India): 5–7 business days

• Express Shipping (Within India): 2–4 business days

• International Shipping: 10–15 business days (depending on country)

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the delivery address and selected shipping method.

• We may offer free shipping promotions from time to time.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your shipment through our courier partner’s website.

5. Delivery Attempts

• Our courier partners will make two delivery attempts.

• If you are unavailable, the package will be returned to us, and re-delivery charges may apply.

6. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging.

• In case of lost shipments, we will initiate an investigation with our courier partner before processing a replacement or refund.

7. International Shipping Policies

• Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

• Delivery timelines for international orders may vary due to customs clearance delays.