Return & Refund Policy

1. Overview

At Kryelet Studios Private Limited, we strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy in line with industry best practices to ensure your experience with us remains positive.

2. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or not as described.

• You have received the wrong product.

• The product is unused, in original packaging, and in resalable condition.

Non-returnable items include:

• Customized or personalized products.

• Digital products, downloadable files, or software.

• Items purchased on final sale/clearance.

3. Return Request Process

To initiate a return:

1. Email us within 7 days of receiving the order.

2. Provide your order number, product details, and reason for return.

3. Include supporting images or videos in case of damage or defect.

Our team will review your request and provide instructions for the return process.

4. Return Shipping

• For defective or wrong items: Kryelet Studios will bear the shipping costs.

• For other reasons (e.g., change of mind): Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method as we are not responsible for lost returns.

5. Refund Process

• Once the returned item is received and inspected, we will notify you via email.

• Refunds will be processed within 7–10 business days using the original payment method.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Your Email].

7. Cancellations

• Orders can be cancelled within 24 hours of purchase for a full refund.

• Once the order has been processed or shipped, cancellation will not be possible.